> Contacts
If you have a query or would like to receive more information, please contact us.
We may have already answered your question on our FAQ page; head over there to learn
more about Doctor Hub. Alternatively, you can reach out to our support team for further
assistance at: support@doctor-hub.co.uk
Booking Appointments
If you would like to schedule an appointment, please refer to the availability in the Doctor Hub app.
Our app will allow you to select the most convenient consultation time.
Emergency Situations
If you are experiencing an emergency, please call 999 immediately for assistance.
Support Hours
Our dedicated support team is here to assist you every day of the week:
Call us on UK: +44 (0) 75 483 233 83
Our phone lines are open:
Monday to Friday: 8am - 8pm
Saturday: 9am - 6pm
Chat: If you want a quick and easy way to get in touch with us, you can use our chat functionality within the Doctor Hub app. To use the chat function, simply tap the plus icon on the homepage to initiate a chat session with one of our dedicated team members.
Message: To send a detailed message, you can use our online contact form. In this form, you can explain your situation in more detail, and we will get back to you as soon as possible.
Privacy Practices
If you want to understand how Doctor Hub respects and protects your privacy data, you can review our privacy policy.
Doctor Hub Headquarters
You can also write to us at our Doctor Hub headquarters.
Our HQ is located at:
80-86 3rd Floor,
Paul Street,
London,
EC21 4NE,
United Kingdom
Complaints
If you have a complaint about our services, please contact our support team. They will happily guide you through the process and listen to any concerns.
How to Make a Complaint at Doctor Hub
We constantly strive to improve and provide the best care possible; however, we know you may want to provide feedback.
At Doctor Hub, we value patient feedback, as it helps us constantly innovate and improve our services. We encourage you to inform us about your complaint promptly, preferably at the moment it arises, to ensure we can address it swiftly.
If you have a complaint or would like to provide feedback or compliments about our services, please follow the guide below on the best way to raise your concerns.
Email support@doctor-hub.co.uk with the following information:
- Your full name, email or home address, and postcode.
- Date of birth.
- A contact telephone number.
- A detailed description of the complaint, including when it occurred.
- Any relevant documentation or correspondence.
We aim to acknowledge all complaints within 3 working days, and you can expect our investigation findings within 20 working days. This will include the corrective actions we plan to implement based on the complaint. If there are any expected delays with your response, we will promptly inform you of the reason why and when you can expect to receive a response.
Unsatisfied with our response?
If you are unsatisfied with the response we provide regarding your claim, you have the right to request an internal appeal within 20 working days of receiving our written findings.
Please provide a detailed account of your complaint and any reasons for dissatisfaction. We will then escalate your complaint to the second stage of our review process.
Escalating a Complaint to ISCAS
If you are unsatisfied with our internal complaints process, you can escalate your complaint to the Independent Sector Complaints Adjudication Service (ISCAS). An escalation to ISCAS is intended as a final recourse once all prior stages have been completed.
Address for ISCAS Complaints:
100 St Paul's Churchyard, London, EC4M 8BU
Telephone: 020 7536 6091
Email: info@iscas.org.uk
Web: https://iscas.cedr.com/
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