Once your test results are available, we will notify you to schedule a follow-up consultation for a detailed discussion. Alternatively, if you prefer, we can send the results directly to you at no extra charge, or to your GP, provided you give your consent.

Yes, we can refer you to both private specialists and NHS specialist services. However, it’s important to note that the acceptance of referrals to NHS services can depend on the local NHS trust policies and the specific service requirements. Some specialist services may have specific referral criteria that must be met. While we do our best to facilitate these referrals, there can be limitations based on NHS guidelines and capacities. If your referral is time-sensitive or requires specific expertise, considering a private specialist might be advantageous. For any further assistance or to discuss your particular needs, please don’t hesitate to contact us.

We understand that you may have specific expectations about the medications you request. Our GPs are committed to ensuring that any prescription provided is in your best interest and clinically appropriate for your condition, adhering to evidence-based guidelines. We follow the General Medical Council’s (GMC) Guidelines for Good Prescribing in Primary Care, which prioritise your health and safety. If there is a safer or more effective alternative, or if a prescription isn’t necessary, our GPs will discuss these options with you to ensure that you receive the most appropriate care.

We understand how important these documents can be for your work and travel plans. Our GPs can issue a range of documents, including Sick/Fit notes and Fit to Fly certificates, following a comprehensive assessment of your medical condition and needs. We are here to help ensure you have the necessary documentation to support your health and lifestyle requirements.

A smart phone running iOS / Android, with a working front-facing camera and microphone, and a stable internet connection.

If the connection drops during your consultation, our GP will call you back to continue the consult. This could either be through the app itself or directly to your mobile number if there is no internet connection. We understand that technical issues can be frustrating and we are committed to ensuring that you receive uninterrupted care.

We adhere to strict data protection laws and employ advanced encryption methods to secure your personal and medical information. Your privacy is paramount, and we are committed to maintaining the highest standards of data security. All data is stored only on UK based servers.

Our platform is designed for user-friendly navigation, but should you face any technical issues, please contact our support team immediately for assistance. They are available to ensure your consultation process is smooth and uninterrupted.